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GALPIN MOTORS PRIVACY NOTICES & POLICIES

Galpin’s mission is to simply be the best in every area of our business. We accomplish this by providing the most exceptional customer experience, being the best place to work, and strongly supporting our community, all while working together as ONE Galpin! Central to this mission is our commitment to be transparent about the information we collect about you and how we use that information. This webpage includes information relating to the following privacy notices and policies:

  1. Our Notice of Collection of Personal Information posted pursuant to the California Consumer Privacy Act of 2018 (CCPA).
  2. Our General Privacy Policy that describes our overall privacy practices for Galpin websites.
  3. Our Privacy Policy for California Residents posted pursuant to the CCPA and California “Shine the Light” law.
  4. Our Financial Privacy Notice posted pursuant to the Gramm-Leach-Bliley Act (GLBA).

SECTION 1 – NOTICE OF COLLECTION OF PERSONAL INFORMATION

Effective Date: 1/1/2020

Click here to separately print this Notice of Collection.

The purpose of this notice is to inform you of the categories of personal information we collect from you and the business and commercial purposes for which those categories are used. This notice does not cover the categories of third parties with whom we share the personal information, which is covered in Section 3 of this webpage. Please note that Galpin does not sell your personal information to any third party.

Galpin is constantly striving to improve our customer service and experience, and as such, we sometimes modify the services and products we offer to our customers. Accordingly, we reserve the right to amend this notice at our discretion and at any time. When we make changes to this notice, we will post the updated notice on the website and update the notice’s effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

Galpin collects and uses your personal information for a variety of business purposes, including, but not limited to:

  • Providing products, financing, and services to you;
  • Communicating with you regarding Galpin, our products, services, and events;
  • Customizing your Galpin experience;
  • Creating and managing your online Galpin accounts;
  • Responding to your inquiries, comments, reviews, or postings;
  • Improving and customizing our online website and services;
  • Processing payments and fulfilling orders;
  • Investigating or settling inquires, disputes, and fraud; and
  • Marketing and advertising purposes.
  • Obtaining your information from automotive lead generators and other marketing and advertising agencies.

Below is a summary of the categories of personal information we collect and the associated business purposes (as that term is defined under the CCPA) for which that information is used:

Category Examples Business Purposes
Identifiers Real name, postal address, email address, phone number, internet protocol (IP) address, Social Security Number, and Vehicle Identification Number (VIN) Auditing related to a current interaction with a consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions.

Protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
Maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services.

Professional or employment-related information Occupation, monthly income, and employer information Processing or fulfilling orders and transactions, verifying customer information, processing payments, and providing financing.
Education information Highest degree of education, diplomas, and transcripts Processing or fulfilling orders and transactions, verifying customer information, processing payments, and providing financing.
Categories of personal information under Cal. Civ. Code section 1798.80(e) Signatures, bank account number, insurance policy numbers, and credit/debit card numbers Processing or fulfilling orders and transactions, verifying customer information, processing payments, and providing financing.
Commercial Information Products purchased and other purchasing or consuming histories or tendencies Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device.

Maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services.

Characteristics of protected classifications under California or federal law Gender, veteran/military status, and date of birth Providing customer service, processing or fulfilling orders and transactions, verifying customer information.
Biometric Information Fingerprint Protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
Audio information Recorded calls and voice messages Maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services.
Inferences drawn from other personal information Inferences drawn from collecting data on your interaction with a Galpin website in order to create a profile reflecting your vehicle preferences Auditing related to a current interaction with a consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions.

Maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services.

Internet or other electronic network activity information Information regarding your interaction with a Galpin website Auditing related to a current interaction with a consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions.

Maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services.

Internet or other electronic network activity informationInformation regarding your interaction with a Galpin website

We have also set out below, in a table format, a more detailed description of the ways we collect and use your personal information, including the specific pieces of information we collect based on the point of collection. Note that, depending on the specific point of collection and business activity, we may not necessarily require or collect all of the information listed under the “Categories Collected” column; for example, some online inquiry forms may ask for a postal address, but others may not. The table is organized by department type. Please select from the list below to view how we collect and use your personal information in each area of Galpin’s operations:

Sales             Service               Parts               Rentals              Restaurant              Employment/HR

SALES
Point of Collection Categories Collected Business Purpose
Online Activities
Completing a general inquiry form on a Galpin website relating to vehicle advertising, pricing, sales and related products
  1. Identifiers: real name, email address, phone numbers, and vehicle identification number (VIN)
  2. Internet activity information: information regarding your interaction with a Galpin website, including inferences drawn from this information to create a profile reflecting your vehicle preference
  1. To respond to general inquires, provide customer service, and connect the submitting party to a sales consultant or other Galpin representative.
  2. To send advertisements via physical and electronic mail relating to vehicle sales specials and other promotional events or offers.
  3. To build a customer profile that identifies your interactions with our website in order to personalize your sales experience.
Initiating a vehicle transaction through Galpin’s online Express Store 1.     Identifiers: real name, postal address, email address, phone numbers, and vehicle identification number (VIN)
2.     Internet activity information: information regarding your interaction with a Galpin website, including inferences drawn from this information to create a profile reflecting your vehicle preferences
3.     Commercial information: products purchased
1.     To provide customer service and to assign and connect the submitting party to a vehicle sales consultant.
2.     To send the shopper reminders and updates regarding the status of their online vehicle purchase.
3.     To send advertisements via physical and electronic mail relating to vehicle sales specials and other promotional events or offers.
Applying for vehicle financing or leasing on Galpin’s website* 1.     Identifiers: real name, postal address, email address, phone numbers, internet protocol (IP) address, Tax Identification Number, and Social Security Number
2.     Characteristics of protected classifications under California or federal law: date of birth and veteran status
3.     Professional or employment-related information: employer name, occupation, monthly income, length of employment, and work phone number
4.     Commercial information: financing/lease terms obtained
1.     To provide customer service and to assign and connect the submitting party to a vehicle sales consultant.
2.     To verify your identity and submit your information to one or more financial institutions or leasing companies for the purposes of obtaining a credit decision and offering you a financing or lease program.
3.     To send advertisements via physical and electronic mail relating to vehicle sales specials and other promotional events or offers.
Completing a general inquiry form on Galpin’s “WorkTruckSolutions” commercial vehicle website 1.     Identifiers: real name, postal address, email address, and phone numbers
2.     Professional or employment-related information: business name and vocation
1.     To respond to general sales inquiries, provide customer service, and connect the submitting party to a vehicle sales consultant.
2.     To send advertisements via physical and electronic mail relating to vehicle sales specials and other promotional events or offers.
Corresponding with Galpin’s live website chat plug-in 1.     Identifiers: real name, email address, postal address, phone numbers, and internet protocol (IP) address
2.     Internet activity information: information regarding your interaction with a Galpin website, including inferences drawn from this information to create a profile reflecting your vehicle preferences
1.     To respond to general sales or service inquires, provide customer service, and connect the submitting party to a vehicle sales or service consultant.
2.     To send advertisements via physical and electronic mail relating to vehicle sales specials and other promotional events or offers.
3.     To build a customer profile that identifies your interactions with our website in order to personalize your sales experience.
Signing up for the Galpin online newsletter 1.     Identifiers: email address 1.     To send advertisements via electronic mail relating to vehicle sales specials and other promotional events or offers.
In-Person Activities
Applying for vehicle financing or leasing at one of Galpin’s retail locations* 1.     Identifiers: real name, current postal address, previous postal addresses, email address, phone numbers, Social Security Number, Tax Identification Number, and government-issued identification number
2.     Professional or employment-related information: employer names, employer addresses, employer phone numbers, occupations, monthly income, length of employment, work email, and work phone number
3.     Characteristics of protected classifications under California or federal law: date of birth, gender, immigration status, and veteran status
4.     Education information: highest degree of education, diplomas, and transcripts
5.     Personal information: signatures, insurance policy numbers, bank account numbers, other financial information, and physical characteristics or descriptions as listed on government-issued identification cards
6.     Commercial information: financing terms obtained
1.     To verify your identity and submit your information to one or more financial institutions or leasing companies for the purposes of obtaining a credit decision and offering you a financing or lease program.
2.     To determine your eligibility for various manufacturer rebates and incentives.
3.     To send advertisements via physical and electronic mail relating to vehicle sales specials and other promotional events or offers.Note that Galpin does NOT use your age (unless you are a minor), immigration status, gender, or physical characteristics or descriptions as contained on identification documents to determine your eligibility for rebates, incentives, financing, leasing, or receiving advertisements.
Providing information to a vehicle sales consultant for the purposes of purchasing or leasing a vehicle 1.     Identifiers: real name, postal address, email address, and phone numbers
2.     Characteristics of protected classifications under California or federal law: date of birth, veteran status, and gender
3.     Education information: highest degree of education, diplomas, and transcripts
4.     Audio: voicemails and recorded calls (only obtained with your consent)
5.     Personal information: signatures
1.     To provide customer service and correspond with you via phone and e-mail regarding your interest in a vehicle purchase or lease.
2.     To determine your eligibility for various manufacturer rebates and incentives.
3.     To send advertisements via physical and electronic mail relating to vehicle sales specials and other promotional events or offers.
4.     For quality assurance purposes (recorded calls).
Providing payments in connection with a vehicle purchase or lease 1.     Identifiers: real name, current postal address, email address, phone numbers, Social Security Number, Tax Identification Number, and government-issued identification number
2.     Characteristics of protected classifications under California or federal law: date of birth
3.     Professional or employment-related information: occupation and employer name
4.     Personal information: signatures, bank account number (from personal checks), credit and debit card numbers (truncated upon collection)
1.     To process your vehicle transaction and file required documents with state and federal agencies.
SERVICE
Point of Collection Categories Collected Business Purpose
Online Activities
Scheduling an appointment for vehicle service or repair 1.     Identifiers: real name, postal address, email address, phone numbers, and vehicle identification number (VIN) 1.     To notify you of when your vehicle is due for recommended maintenance.
2.     To provide customer service and call or send you messages relating to recommended repairs, additional work authorizations, and service status updates.
3.     To remind you of scheduled service appointments.
4.     To build a customer profile that identifies past service history and transactions in order to personalize your vehicle service experience.
5.     To send advertisements via physical and electronic mail relating to vehicle service specials and related promotional offers.
6.     To undertake activities to verify or maintain the quality or safety of your vehicle.
Applying for the financing of a vehicle repair through the “Dignify” interface* 1.     Identifiers: real name, email address, phone numbers, and last four digits of Social Security Number
2.     Professional or employment-related information: monthly income
3.     Characteristics of protected classifications under California or federal law: date of birth
4.     Commercial information: financing terms obtained
1.     To facilitate the financing of a vehicle repair or customization through the use of a third party financial institution.
Corresponding with Galpin’s live website chat plug-in 1.     Identifiers: real name, email address, postal address, phone numbers, and internet protocol (IP) address
2.     Internet activity information: information regarding your interaction with a Galpin website, including inferences drawn from this information to create a profile reflecting your vehicle preferences
1.     To provide customer service and respond to general inquires and connect the submitting party to a vehicle service consultant or other Galpin representative.
2.     To send advertisements via physical and electronic mail relating to vehicle sales specials and other promotional events or offers.
In-Person Activities
Applying for the financing of a vehicle repair* 1.     Identifiers: real name, email address, phone numbers, and last 4 digits of Social Security Number
2.     Professional or employment-related information: monthly income
3.     Characteristics of protected classifications under California or federal law: date of birth
4.     Commercial information: financing terms obtained
1.     To facilitate the financing of a vehicle repair or customization through the use of a third party financial institution.
Providing information to a service consultant for the purposes of servicing or repairing a vehicle and paying for such services 1.     Identifiers: real name, postal address, email address, phone numbers, vehicle identification number (VIN), internet protocol (IP) address, and vehicle license plate number
2.     Characteristics of protected classifications under California or federal law: gender
3.     Personal information: signatures, bank account number (from personal checks), credit and debit card numbers (truncated upon collection)
4.     Commercial information: products purchased and other purchasing or consuming histories or tendencies
5.     Audio: voicemails and recorded calls (only obtained with your consent)
1.     To notify you of when your vehicle is due for recommended maintenance.
2.     To provide customer service and call or send you messages relating to recommended repairs, additional work authorizations, and service status updates.
3.     To remind you of scheduled service appointments.
4.     To build a customer profile that identifies past service history and transactions in order to personalize your vehicle service experience.
5.     To process payments.
6.     To send advertisements via physical and electronic mail relating to vehicle service specials and related promotional offers.
7.     For quality assurance purposes (recorded calls).
8.     To prevent fraud and unauthorized credit card transactions (IP addresses).
9.     To undertake activities to verify or maintain the quality or safety of your vehicle
Applying for a Ford Service Credit Card at one of Galpin’s retail locations* 1.     Identifiers: real name, postal address, email address, phone numbers, and Social Security Number
2.     Professional or employment-related information: monthly income
3.     Characteristics of protected classifications under California or federal law: date of birth
4.     Commercial information: financing terms obtained
5.     Personal information: mortgage or rent payment and other financial information
1.     To facilitate the financing of a vehicle repair or customization through the use of a third party financial institution.
PARTS
Point of Collection Categories Collected Business Purpose
Online Activities
Creating an online account for Galpin wholesale parts purchases 1.     Identifiers: real name, postal address, email address, and phone numbers
2.     Professional or employment-related information: company name
3.     Personal information: credit and debit card numbers
4.     Commercial information: products purchased
1.     To process payments and fulfill vehicle parts and accessories orders and purchases.
2.     To send you periodic information about products and promotions.
In-Person Activities
Providing information in connection with the purchase of vehicle parts or other merchandise at a Galpin retail location 1.     Identifiers: real name, postal address, email address, and phone numbers
2.     Commercial information: products purchased and other purchasing or consuming histories or tendencies
3.     Personal information: signatures, bank account number (from personal checks), credit and debit card numbers (truncated upon collection)
1.     To process payments and fulfill vehicle parts and accessories orders.
2.     To send you periodic information about products and promotions.
RENTALS
Point of Collection Categories Collected Business Purpose
Online Activities
Making or checking on the status of a rental reservation 1.     Identifiers: real name, email address, phone numbers, and customer identification number 1.     To provide customer service and process your transaction, book your vehicle rental for the dates requested, and connect you to a rental consultant.
2.     To send advertisements via electronic mail relating to vehicle sales specials and other promotional events or offers.
Reporting an accident or vehicle damage 1.     Identifiers: real name, phone numbers, license plate number, and government-issued identification number
2.     Characteristics of protected classifications under California or federal law: date of birth
3.     Personal information: signatures and insurance policy numbers
1.     To file an insurance claim both internally and with a third party insurance company.
In-Person Activities
Applying for a line of trade credit with Galpin Studio Rentals 1.     Identifiers: real name, postal address, email address, phone numbers, Social Security Number, Tax Identification Number, and government-issued identification number
2.     Professional or employment-related information: business name, corporate officers, trade references, employer phone numbers, work email, and work phone number
3.     Characteristics of protected classifications under California or federal law: date of birth
4.     Commercial information: real estate and personal property information
5.     Personal information: signatures, insurance policy numbers, bank account numbers, other financial information, and physical characteristics or descriptions as listed on government-issued identification cards
1.     To make a credit decision and open a commercial account with Galpin Studio Rentals.
2.     To provide customer service and maintain and service your account.3.     To send advertisements via electronic mail relating to vehicle sales specials and other promotional events or offers.
Providing authorization for credit and debit card charges in connection with studio rental purchases 1.     Identifiers: real name, postal address, email address, phone numbers, last four digits of Social Security Number, and government-issued identification number
2.     Characteristics of protected classifications under California or federal law: date of birth
3.     Personal information: credit and debit card numbers, signatures, insurance policy numbers, and physical characteristics or descriptions as listed on government-issued identification cards
1.     To process transactions made with Galpin Studio Rentals, including the automatic charging of your credit card for rental vehicle fees.
2.     To send advertisements via electronic mail relating to vehicle sales specials and other promotional events or offers.
Providing information in connection with a retail public vehicle rental 1.     Identifiers: real name, postal address, email address, phone numbers, and government-issued identification numbers
2.     Characteristics of protected classifications under California or federal law: date of birth
3.     Personal information: credit and debit card numbers, signatures, insurance policy numbers, and physical characteristics or descriptions as listed on government-issued identification cards
1.     To verify your identity and process your request for a rental vehicle.
2.     To send advertisements via electronic mail relating to vehicle sales specials and other promotional events or offers.
3.     To provide customer service and maintain and service your account.
RESTAURANT

Point of Collection

Categories Collected

Business Purpose

Online Activities
Ordering food or beverages online from the Galpin Horseless Carriage Restaurant 1.     Identifiers: real name, postal address, email address, and phone numbers
2.     Personal information: credit and debit card numbers
3.     Commercial information: food and beverages purchased
1.     To provide customer service and facilitate an online food order through the use of a third-party food ordering application.
2.     To view your past transactions in order to personalize your ordering experience.
In-Person Activities
Making a dining reservation at the Galpin Horseless Carriage Restaurant 1.     Identifiers: real name, phone numbers 1.     To provide customer service and reserve a dining table and send you reminders of your reservation.
EMPLOYMENT

Point of Collection

Categories Collected

Business Purpose

Online Activities
Expressing interest in a job opening on Galpin’s online website 1.     Identifiers: real name, email address, and phone number 1.     To notify applicable Galpin departments of an applicant’s interest in a job opening.
2.     To send prospective applicants a link to Galpin’s full employment application.
Completing a full employment application for a job opening at Galpin 1.     Identifiers: real name, postal address, email address, phone numbers, and government-issued identification number (Driver’s License)
2.     Professional or employment-related information: previous employment
3.     Education information: high school and college degree, specialized training, certifications, diplomas, and transcripts
4.     Personal information: signatures
1.     To consider an applicant for full or part-time employment at Galpin.
2.     To verify previous employment and employment references.
3.     To notify applicable Galpin departments of an applicant’s interest in a job opening.
In-Person Activities
Completing (i) paperwork as part of a conditional offer of employment, (ii) on-boarding paperwork as a recently hired employee and (iii) various human resources forms throughout employment thereafter. 1.     Identifiers: real name, postal address, email address, phone numbers, Social Security Number, Tax Identification Number, and government-issued identification numbers
2.     Professional or employment-related information: previous employment and employment history
3.     Characteristics of protected classifications under California or federal law: date of birth, immigration status, and veteran/military status, languages spoken
4.     Education information: high school and college degree, specialized training, certifications, diplomas, and transcripts
5.     Personal information: signatures, bank account numbers, other financial information, passport numbers and physical characteristics or descriptions as listed on government-issued identification cards
1.     To determine your eligibility for employment and run background check reports.
2.     To process and administer employee benefit programs, workers compensation and insurance claims, unemployment benefits, and related claims.
3.     To administer drug testing of individuals (i) subject to a conditional offer of employment or (ii) where reasonable suspicion exists per California regulations.
4.     To enroll employees in required driving education and to monitor driving records.
5.     To enroll employees in vehicle manufacturer reward and incentive programs.
6.     To communicate with employees regarding Galpin, our products, services, and events.
7.     To contact an employee’s relatives or other designated contacts in the event of an emergency.
8.     To enroll employees in our direct deposit program.
Driving a Galpin-owned vehicle for employment purposes. 1.     Geolocation data: Global Position System (GPS) data collected through GPS-equipped vehicles and devices.

 

1.     To train employees, monitor productivity, deter non-productivity, ensure employee safety, maintain accurate timekeeping records, and recover lost or stolen property.
2.     To monitor movements and driving performance, including, but not limited to, braking habits, vehicle speed, unauthorized detours or misuse, route completion times, and mileage through GPS-equipped vehicles and devices.

*Certain rights under the CCPA do not apply to personal information collected for the purposes of extending credit or arranging for the financing or leasing of a vehicle. Please see Section 4 of this webpage for how we collect and use non-public personal information in the provision of financial services.

SECTION 1 – NOTICE OF COLLECTION OF PERSONAL INFORMATION

Effective Date: 1/1/2020

Click here to separately print this Notice of Collection.

The purpose of this notice is to inform you of the categories of personal information we collect from you and the business and commercial purposes for which those categories are used. This notice does not cover the categories of third parties with whom we share the personal information, which is covered in Section 3 of this webpage. Please note that Galpin does not sell your personal information to any third party.

Galpin is constantly striving to improve our customer service and experience, and as such, we sometimes modify the services and products we offer to our customers. Accordingly, we reserve the right to amend this notice at our discretion and at any time. When we make changes to this notice, we will post the updated notice on the website and update the notice’s effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

Galpin collects and uses your personal information for a variety of business purposes, including, but not limited to:

  • Providing products, financing, and services to you;
  • Communicating with you regarding Galpin, our products, services, and events;
  • Customizing your Galpin experience;
  • Creating and managing your online Galpin accounts;
  • Responding to your inquiries, comments, reviews, or postings;
  • Improving and customizing our online website and services;
  • Processing payments and fulfilling orders;
  • Investigating or settling inquires, disputes, and fraud; and
  • Marketing and advertising purposes.
  • Obtaining your information from automotive lead generators and other marketing and advertising agencies.

Below is a summary of the categories of personal information we collect and the associated business purposes (as that term is defined under the CCPA) for which that information is used:

CategoryExamplesBusiness PurposesIdentifiers

  1. Real name, postal address, email address, phone number, internet protocol (IP) address, Social Security Number, and Vehicle Identification Number (VIN)
  1. Auditing related to a current interaction with a consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions.
  2. Protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
  3. TMaintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services.

Professional or employment-related informationOccupation, monthly income, and employer informationProcessing or fulfilling orders and transactions, verifying customer information, processing payments, and providing financing.Education informationHighest degree of education, diplomas, and transcriptsProcessing or fulfilling orders and transactions, verifying customer information, processing payments, and providing financing.Categories of personal information under Cal. Civ. Code section 1798.80(e)Signatures, bank account number, insurance policy numbers, and credit/debit card numbersProcessing or fulfilling orders and transactions, verifying customer information, processing payments, and providing financing.Commercial InformationProducts purchased and other purchasing or consuming histories or tendencies

1. Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device.

2. Maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services.

Characteristics of protected classifications under California or federal lawGender, veteran/military status, and date of birthProviding customer service, processing or fulfilling orders and transactions, verifying customer information.Biometric InformationFingerprintProtecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.Audio informationRecorded calls and voice messagesMaintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services.Inferences drawn from other personal informationInferences drawn from collecting data on your interaction with a Galpin website in order to create a profile reflecting your vehicle preferences

Auditing related to a current interaction with a consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions.

Maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services.

Internet or other electronic network activity informationInformation regarding your interaction with a Galpin website

Auditing related to a current interaction with a consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions.

Maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services.

We have also set out below, in a table format, a more detailed description of the ways we collect and use your personal information, including the specific pieces of information we collect based on the point of collection. Note that, depending on the specific point of collection and business activity, we may not necessarily require or collect all of the information listed under the “Categories Collected” column; for example, some online inquiry forms may ask for a postal address, but others may not. The table is organized by department type. Please select from the list below to view how we collect and use your personal information in each area of Galpin’s operations:

Sales             Service               Parts               Rentals              Restaurant              Employment/HR

SALES
Point of Collection Categories Collected Business Purpose
Online Activities
Completing a general inquiry form on a Galpin website relating to vehicle advertising, pricing, sales and related products
  1. Identifiers: real name, email address, phone numbers, and vehicle identification number (VIN)
  2. Internet activity information: information regarding your interaction with a Galpin website, including inferences drawn from this information to create a profile reflecting your vehicle preference
  1. To respond to general inquires, provide customer service, and connect the submitting party to a sales consultant or other Galpin representative.
  2. To send advertisements via physical and electronic mail relating to vehicle sales specials and other promotional events or offers.
  3. To build a customer profile that identifies your interactions with our website in order to personalize your sales experience.
Initiating a vehicle transaction through Galpin’s online Express Store 1.     Identifiers: real name, postal address, email address, phone numbers, and vehicle identification number (VIN)
2.     Internet activity information: information regarding your interaction with a Galpin website, including inferences drawn from this information to create a profile reflecting your vehicle preferences
3.     Commercial information: products purchased
1.     To provide customer service and to assign and connect the submitting party to a vehicle sales consultant.
2.     To send the shopper reminders and updates regarding the status of their online vehicle purchase.
3.     To send advertisements via physical and electronic mail relating to vehicle sales specials and other promotional events or offers.
Applying for vehicle financing or leasing on Galpin’s website* 1.     Identifiers: real name, postal address, email address, phone numbers, internet protocol (IP) address, Tax Identification Number, and Social Security Number
2.     Characteristics of protected classifications under California or federal law: date of birth and veteran status
3.     Professional or employment-related information: employer name, occupation, monthly income, length of employment, and work phone number
4.     Commercial information: financing/lease terms obtained
1.     To provide customer service and to assign and connect the submitting party to a vehicle sales consultant.
2.     To verify your identity and submit your information to one or more financial institutions or leasing companies for the purposes of obtaining a credit decision and offering you a financing or lease program.
3.     To send advertisements via physical and electronic mail relating to vehicle sales specials and other promotional events or offers.
Completing a general inquiry form on Galpin’s “WorkTruckSolutions” commercial vehicle website 1.     Identifiers: real name, postal address, email address, and phone numbers
2.     Professional or employment-related information: business name and vocation
1.     To respond to general sales inquiries, provide customer service, and connect the submitting party to a vehicle sales consultant.
2.     To send advertisements via physical and electronic mail relating to vehicle sales specials and other promotional events or offers.
Corresponding with Galpin’s live website chat plug-in 1.     Identifiers: real name, email address, postal address, phone numbers, and internet protocol (IP) address
2.     Internet activity information: information regarding your interaction with a Galpin website, including inferences drawn from this information to create a profile reflecting your vehicle preferences
1.     To respond to general sales or service inquires, provide customer service, and connect the submitting party to a vehicle sales or service consultant.
2.     To send advertisements via physical and electronic mail relating to vehicle sales specials and other promotional events or offers.
3.     To build a customer profile that identifies your interactions with our website in order to personalize your sales experience.
Signing up for the Galpin online newsletter 1.     Identifiers: email address 1.     To send advertisements via electronic mail relating to vehicle sales specials and other promotional events or offers.
In-Person Activities
Applying for vehicle financing or leasing at one of Galpin’s retail locations* 1.     Identifiers: real name, current postal address, previous postal addresses, email address, phone numbers, Social Security Number, Tax Identification Number, and government-issued identification number
2.     Professional or employment-related information: employer names, employer addresses, employer phone numbers, occupations, monthly income, length of employment, work email, and work phone number
3.     Characteristics of protected classifications under California or federal law: date of birth, gender, immigration status, and veteran status
4.     Education information: highest degree of education, diplomas, and transcripts
5.     Personal information: signatures, insurance policy numbers, bank account numbers, other financial information, and physical characteristics or descriptions as listed on government-issued identification cards
6.     Commercial information: financing terms obtained
1.     To verify your identity and submit your information to one or more financial institutions or leasing companies for the purposes of obtaining a credit decision and offering you a financing or lease program.
2.     To determine your eligibility for various manufacturer rebates and incentives.
3.     To send advertisements via physical and electronic mail relating to vehicle sales specials and other promotional events or offers.Note that Galpin does NOT use your age (unless you are a minor), immigration status, gender, or physical characteristics or descriptions as contained on identification documents to determine your eligibility for rebates, incentives, financing, leasing, or receiving advertisements.
Providing information to a vehicle sales consultant for the purposes of purchasing or leasing a vehicle 1.     Identifiers: real name, postal address, email address, and phone numbers
2.     Characteristics of protected classifications under California or federal law: date of birth, veteran status, and gender
3.     Education information: highest degree of education, diplomas, and transcripts
4.     Audio: voicemails and recorded calls (only obtained with your consent)
5.     Personal information: signatures
1.     To provide customer service and correspond with you via phone and e-mail regarding your interest in a vehicle purchase or lease.
2.     To determine your eligibility for various manufacturer rebates and incentives.
3.     To send advertisements via physical and electronic mail relating to vehicle sales specials and other promotional events or offers.
4.     For quality assurance purposes (recorded calls).
Providing payments in connection with a vehicle purchase or lease 1.     Identifiers: real name, current postal address, email address, phone numbers, Social Security Number, Tax Identification Number, and government-issued identification number
2.     Characteristics of protected classifications under California or federal law: date of birth
3.     Professional or employment-related information: occupation and employer name
4.     Personal information: signatures, bank account number (from personal checks), credit and debit card numbers (truncated upon collection)
1.     To process your vehicle transaction and file required documents with state and federal agencies.
SERVICE
Point of Collection Categories Collected Business Purpose
Online Activities
Scheduling an appointment for vehicle service or repair 1.     Identifiers: real name, postal address, email address, phone numbers, and vehicle identification number (VIN) 1.     To notify you of when your vehicle is due for recommended maintenance.
2.     To provide customer service and call or send you messages relating to recommended repairs, additional work authorizations, and service status updates.
3.     To remind you of scheduled service appointments.
4.     To build a customer profile that identifies past service history and transactions in order to personalize your vehicle service experience.
5.     To send advertisements via physical and electronic mail relating to vehicle service specials and related promotional offers.
6.     To undertake activities to verify or maintain the quality or safety of your vehicle.
Applying for the financing of a vehicle repair through the “Dignify” interface* 1.     Identifiers: real name, email address, phone numbers, and last four digits of Social Security Number
2.     Professional or employment-related information: monthly income
3.     Characteristics of protected classifications under California or federal law: date of birth
4.     Commercial information: financing terms obtained
1.     To facilitate the financing of a vehicle repair or customization through the use of a third party financial institution.
Corresponding with Galpin’s live website chat plug-in 1.     Identifiers: real name, email address, postal address, phone numbers, and internet protocol (IP) address
2.     Internet activity information: information regarding your interaction with a Galpin website, including inferences drawn from this information to create a profile reflecting your vehicle preferences
1.     To provide customer service and respond to general inquires and connect the submitting party to a vehicle service consultant or other Galpin representative.
2.     To send advertisements via physical and electronic mail relating to vehicle sales specials and other promotional events or offers.
In-Person Activities
Applying for the financing of a vehicle repair* 1.     Identifiers: real name, email address, phone numbers, and last 4 digits of Social Security Number
2.     Professional or employment-related information: monthly income
3.     Characteristics of protected classifications under California or federal law: date of birth
4.     Commercial information: financing terms obtained
1.     To facilitate the financing of a vehicle repair or customization through the use of a third party financial institution.
Providing information to a service consultant for the purposes of servicing or repairing a vehicle and paying for such services 1.     Identifiers: real name, postal address, email address, phone numbers, vehicle identification number (VIN), internet protocol (IP) address, and vehicle license plate number
2.     Characteristics of protected classifications under California or federal law: gender
3.     Personal information: signatures, bank account number (from personal checks), credit and debit card numbers (truncated upon collection)
4.     Commercial information: products purchased and other purchasing or consuming histories or tendencies
5.     Audio: voicemails and recorded calls (only obtained with your consent)
1.     To notify you of when your vehicle is due for recommended maintenance.
2.     To provide customer service and call or send you messages relating to recommended repairs, additional work authorizations, and service status updates.
3.     To remind you of scheduled service appointments.
4.     To build a customer profile that identifies past service history and transactions in order to personalize your vehicle service experience.
5.     To process payments.
6.     To send advertisements via physical and electronic mail relating to vehicle service specials and related promotional offers.
7.     For quality assurance purposes (recorded calls).
8.     To prevent fraud and unauthorized credit card transactions (IP addresses).
9.     To undertake activities to verify or maintain the quality or safety of your vehicle
Applying for a Ford Service Credit Card at one of Galpin’s retail locations* 1.     Identifiers: real name, postal address, email address, phone numbers, and Social Security Number
2.     Professional or employment-related information: monthly income
3.     Characteristics of protected classifications under California or federal law: date of birth
4.     Commercial information: financing terms obtained
5.     Personal information: mortgage or rent payment and other financial information
1.     To facilitate the financing of a vehicle repair or customization through the use of a third party financial institution.
PARTS
Point of Collection Categories Collected Business Purpose
Online Activities
Creating an online account for Galpin wholesale parts purchases 1.     Identifiers: real name, postal address, email address, and phone numbers
2.     Professional or employment-related information: company name
3.     Personal information: credit and debit card numbers
4.     Commercial information: products purchased
1.     To process payments and fulfill vehicle parts and accessories orders and purchases.
2.     To send you periodic information about products and promotions.
In-Person Activities
Providing information in connection with the purchase of vehicle parts or other merchandise at a Galpin retail location 1.     Identifiers: real name, postal address, email address, and phone numbers
2.     Commercial information: products purchased and other purchasing or consuming histories or tendencies
3.     Personal information: signatures, bank account number (from personal checks), credit and debit card numbers (truncated upon collection)
1.     To process payments and fulfill vehicle parts and accessories orders.
2.     To send you periodic information about products and promotions.
RENTALS
Point of Collection Categories Collected Business Purpose
Online Activities
Making or checking on the status of a rental reservation 1.     Identifiers: real name, email address, phone numbers, and customer identification number 1.     To provide customer service and process your transaction, book your vehicle rental for the dates requested, and connect you to a rental consultant.
2.     To send advertisements via electronic mail relating to vehicle sales specials and other promotional events or offers.
Reporting an accident or vehicle damage 1.     Identifiers: real name, phone numbers, license plate number, and government-issued identification number
2.     Characteristics of protected classifications under California or federal law: date of birth
3.     Personal information: signatures and insurance policy numbers
1.     To file an insurance claim both internally and with a third party insurance company.
In-Person Activities
Applying for a line of trade credit with Galpin Studio Rentals 1.     Identifiers: real name, postal address, email address, phone numbers, Social Security Number, Tax Identification Number, and government-issued identification number
2.     Professional or employment-related information: business name, corporate officers, trade references, employer phone numbers, work email, and work phone number
3.     Characteristics of protected classifications under California or federal law: date of birth
4.     Commercial information: real estate and personal property information
5.     Personal information: signatures, insurance policy numbers, bank account numbers, other financial information, and physical characteristics or descriptions as listed on government-issued identification cards
1.     To make a credit decision and open a commercial account with Galpin Studio Rentals.
2.     To provide customer service and maintain and service your account.3.     To send advertisements via electronic mail relating to vehicle sales specials and other promotional events or offers.
Providing authorization for credit and debit card charges in connection with studio rental purchases 1.     Identifiers: real name, postal address, email address, phone numbers, last four digits of Social Security Number, and government-issued identification number
2.     Characteristics of protected classifications under California or federal law: date of birth
3.     Personal information: credit and debit card numbers, signatures, insurance policy numbers, and physical characteristics or descriptions as listed on government-issued identification cards
1.     To process transactions made with Galpin Studio Rentals, including the automatic charging of your credit card for rental vehicle fees.
2.     To send advertisements via electronic mail relating to vehicle sales specials and other promotional events or offers.
Providing information in connection with a retail public vehicle rental 1.     Identifiers: real name, postal address, email address, phone numbers, and government-issued identification numbers
2.     Characteristics of protected classifications under California or federal law: date of birth
3.     Personal information: credit and debit card numbers, signatures, insurance policy numbers, and physical characteristics or descriptions as listed on government-issued identification cards
1.     To verify your identity and process your request for a rental vehicle.
2.     To send advertisements via electronic mail relating to vehicle sales specials and other promotional events or offers.
3.     To provide customer service and maintain and service your account.
RESTAURANT

Point of Collection

Categories Collected

Business Purpose

Online Activities
Ordering food or beverages online from the Galpin Horseless Carriage Restaurant 1.     Identifiers: real name, postal address, email address, and phone numbers
2.     Personal information: credit and debit card numbers
3.     Commercial information: food and beverages purchased
1.     To provide customer service and facilitate an online food order through the use of a third-party food ordering application.
2.     To view your past transactions in order to personalize your ordering experience.
In-Person Activities
Making a dining reservation at the Galpin Horseless Carriage Restaurant 1.     Identifiers: real name, phone numbers 1.     To provide customer service and reserve a dining table and send you reminders of your reservation.
EMPLOYMENT

Point of Collection

Categories Collected

Business Purpose

Online Activities
Expressing interest in a job opening on Galpin’s online website 1.     Identifiers: real name, email address, and phone number 1.     To notify applicable Galpin departments of an applicant’s interest in a job opening.
2.     To send prospective applicants a link to Galpin’s full employment application.
Completing a full employment application for a job opening at Galpin 1.     Identifiers: real name, postal address, email address, phone numbers, and government-issued identification number (Driver’s License)
2.     Professional or employment-related information: previous employment
3.     Education information: high school and college degree, specialized training, certifications, diplomas, and transcripts
4.     Personal information: signatures
1.     To consider an applicant for full or part-time employment at Galpin.
2.     To verify previous employment and employment references.
3.     To notify applicable Galpin departments of an applicant’s interest in a job opening.
In-Person Activities
Completing (i) paperwork as part of a conditional offer of employment, (ii) on-boarding paperwork as a recently hired employee and (iii) various human resources forms throughout employment thereafter. 1.     Identifiers: real name, postal address, email address, phone numbers, Social Security Number, Tax Identification Number, and government-issued identification numbers
2.     Professional or employment-related information: previous employment and employment history
3.     Characteristics of protected classifications under California or federal law: date of birth, immigration status, and veteran/military status, languages spoken
4.     Education information: high school and college degree, specialized training, certifications, diplomas, and transcripts
5.     Personal information: signatures, bank account numbers, other financial information, passport numbers and physical characteristics or descriptions as listed on government-issued identification cards
1.     To determine your eligibility for employment and run background check reports.
2.     To process and administer employee benefit programs, workers compensation and insurance claims, unemployment benefits, and related claims.
3.     To administer drug testing of individuals (i) subject to a conditional offer of employment or (ii) where reasonable suspicion exists per California regulations.
4.     To enroll employees in required driving education and to monitor driving records.
5.     To enroll employees in vehicle manufacturer reward and incentive programs.
6.     To communicate with employees regarding Galpin, our products, services, and events.
7.     To contact an employee’s relatives or other designated contacts in the event of an emergency.
8.     To enroll employees in our direct deposit program.
Driving a Galpin-owned vehicle for employment purposes. 1.     Geolocation data: Global Position System (GPS) data collected through GPS-equipped vehicles and devices.

 

1.     To train employees, monitor productivity, deter non-productivity, ensure employee safety, maintain accurate timekeeping records, and recover lost or stolen property.
2.     To monitor movements and driving performance, including, but not limited to, braking habits, vehicle speed, unauthorized detours or misuse, route completion times, and mileage through GPS-equipped vehicles and devices.

*Certain rights under the CCPA do not apply to personal information collected for the purposes of extending credit or arranging for the financing or leasing of a vehicle. Please see Section 4 of this webpage for how we collect and use non-public personal information in the provision of financial services.

SECTION 2 – GENERAL PRIVACY POLICY

Effective Date: 1/1/2020

This General Privacy Policy (“Privacy Policy”) is being provided on behalf of the family of auto dealerships and related entities using the “Galpin” name, which includes, but is not limited to Galpin Motors, Inc., Galpin Volkswagen LLC, Galpin Jaguar Lincoln-Mercury, Inc., and Boeckmann Automotive, LLC (dba Galpin Honda), hereinafter collectively referred to as “Galpin”, “we,” “us” or “our”. This Privacy Policy applies to both the online and offline collection of personal information by Galpin. By using our website and services you acknowledge you have read and understand the terms and conditions of this Privacy Policy. If you do not agree to the terms and conditions of this Privacy Policy, please immediately discontinue using our website or services.

PLEASE NOTE THE ARBITRATION PROVISION SET FORTH BELOW, WHICH MAY, EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, REQUIRE YOU TO ARBITRATE ANY CLAIMS YOU MAY HAVE AGAINST GALPIN ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY.

This Privacy Policy describes our overall privacy practices for the website. Please note that in the event we amend the Privacy Policy, posting the amended version will serve as notice to you of that change and the policy will note its effective date.

Non-identifying Information Collection

Some information collected is non-identifying. For example, although our website servers collect information about a user’s internet protocol address, our server is not able to automatically associate that information with a particular user. We may collect non-identifying information associated with that address, such as the time and date of a visit, the originating domain name, the browser type, and the particular pages or products viewed on the website. We work with analytics companies to help us understand how our websites are being used, by how many users, for how long, and how frequently. Using analytics, we receive counts of the screens and features of our website that are used, the countries from which they are used, device language settings, demographics and interests information, including age, gender, and affinity categories, and the types of devices, operating systems, browsers, carriers, IP addresses and wireless connections our users are using.

Cookies

The website may utilize a “cookie.” A “cookie” is a small text file that a website can place on your computer’s hard drive or on your mobile device’s memory in order to collect information about your activities on our website. Most browsers automatically accept cookies, but you have the option to change your browser to decline them. We use cookies on certain areas of our website, but these cookies are not used to identify anonymous website visitors. Our cookies enable you to proceed smoothly through our website and enable us to know whether you’ve used our website before to eliminate some steps that are directed to new visitors. Similarly, a cookie may be placed by our third-party advertising companies. Image tags work in conjunction with cookies. An image tag, also referred to as a clear GIF or web beacon, is a small image file that may be located on select areas of our website. We also use cookies to compile information on our users interaction with our website. We use this information to serve ads to you off of our website.

There are several ways to manage cookies. You can control the use of cookies at the browser level, by instructing your browser to accept cookies, disable cookies or notify you when receiving a new cookie. Please note that if you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited. The Network Advertising Initiative also offers a means to opt-out of a number of advertising cookies. Please visit www.networkadvertising.org to learn more. Note that opting-out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted-out will no longer deliver ads tailored to your preferences and usage patterns.

Third Party Websites

With respect to unrelated, third party websites, such as third party online retailers, advertisers, or unrelated sites that we may happen to link to, or websites that link to our website, those third parties may collect personal information directly from you. The information policies and practices of these unrelated parties are not covered by this privacy policy. We do not control the privacy policies of third parties even if we may provide hyperlinks or other access to their websites. We are not responsible or liable for their independent policies and practices. Please review their privacy policies and practices. It is your responsibility to review them and decide if you are satisfied with their protections.

How We Respond to Do Not Track Signals

Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, so we are not currently set up to respond to those signals.

We collect certain personally identifying information that users voluntarily provide to us. For example, we collect the email addresses of those who contact us by email. We also collect information that you voluntarily provide to us in surveys. As described above, we use that information to serve you, to improve the content of our website, and to contact you for marketing purposes. As a reminder, if you provide personal information to us for the purposes of a financial service, please see Section 4 for the applicable privacy policy.

We take commercially reasonable steps to protect the information we collect online. However, as effective as these measures are, no security system is impenetrable. We do not provide an absolute guarantee of the security of our information databases, nor do we guarantee that the information you may choose to supply will not be intercepted while you transmit it from your computer, over the internet, or along other third party networks, and to our systems. However, with respect to security: when we intend to transfer and receive certain types of sensitive information, such as financial information, we redirect visitors to a secure server using, for example, Transport Layer Security or Secure Sockets Layer security.

Third Party Analytic Companies

We work with analytics companies to help us understand how our websites are being used, by how many users, for how long, and how frequently. Using analytics, we receive counts of the screens and features of our website that are used, the countries from which they are used, device language settings, demographics and interests information, including the types of devices, operating systems, browsers, carriers, IP addresses and wireless connections our users are using.

We may use third-party advertising companies to measure the effectiveness of ads on our website. Any such information is anonymous. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. The information is anonymous and does not link online actions to an identifiable person. At this time, we have contracted with companies like Dataium, DoubleClick, and Google Analytics to collect information about how users navigate our website. The anonymous profiles are used to provide users content specifically tailored to them. To learn more about Google Analytics privacy practices and opt-out mechanisms, please visit the Google Analytics Security and Privacy Principles page at https://support.google.com/analytics/answer/6004245?hl=en. Google also provides a complete privacy policy and instructions on opting-out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

Social Media

We maintain presence on several social networking and blogging platforms, such as Facebook and Twitter, and we also incorporate some third party social networking features onto our website. These third party social networking platforms and blogging platforms have their own privacy policies which explain how the third parties that provide them will use and protect your information. In accordance with those policies (and your privacy settings within your social networking accounts) information about your activities on our website (such as “John Doe likes this car” or “Jane Doe viewed this customer review”) may be published to your social network.

Security

We implement reasonable security measures to ensure the security of your personal information. Please understand, however, that no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to us is done at your own risk. By continuing to use or access our website or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Services. We may post a notice via our website if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

Collection and Use of Information from Children

Our website and services are not intended for children. We do not knowingly collect personal information from children, and none of our services are designed to attract children. In the event that we learn or are notified that a person under the age of 13 has provided personal information to us, we will delete such personal information as soon as possible.

Dispute Resolution and Agreement to Arbitrate

Except where and to the extent prohibited by law, by continuing to use and access our website, you and Galpin agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the Services or the breach, enforcement, interpretation, or validity of this Policy or any part of it (“Dispute”), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party thirty (30) days in which to respond to or settle the Dispute. Notice shall be sent to: Galpin Motors, 15505 Roscoe Blvd., North Hills, CA, 91343, or to you at the address we have on file for you. Both you and Galpin agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party. IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would otherwise have in court will not be available, or will be more limited in arbitration, including discovery and appeal rights. All such disputes shall be exclusively submitted before an arbitrator to be mutually agreed upon by both parties. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of this Privacy Policy, including any claim that all or any part of this Privacy Policy is void or voidable.

Choice of Law

This Privacy Policy has been made in and shall be construed in accordance with the laws of the State of California, without giving effect to any conflict of law principles. Any disputes or claims not subject to the arbitration provision discussed above shall be resolved by a court located in the State of California and you agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.

Contact Us

If you have any questions or concerns about our privacy policies and practices, please email privacy@galpin.com.

SECTION 3 – PRIVACY POLICY FOR CALIFORNIA RESIDENTS

Last Updated: 1/1/2020

Click here to separately print this Privacy Policy.

Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of customers’ personal information with third-parties. These businesses are required to accept such requests from customers but are only required to honor one request per calendar year. Businesses have thirty (30) days to respond to each inquiry. Each inquiring customer will receive an explanation of the categories of customer information shared and the names and addresses of the third-party businesses. In limited circumstances, customers’ failure to submit requests in the manner specified will not require a response from the business.

If you are a current Galpin customer in California, you may request such information from Galpin by sending a written correspondence noting your name, address, and email address. You must also include a request that Galpin provide such information to you using the following or similar verbiage. “I request that Galpin provide its third-party information sharing disclosures required by section 1798.83 of the California Civil Code.” This request may be made by regular mail by sending the above information to Galpin Motors, 15505 Roscoe Blvd, North Hills, CA 91343, ATTENTION: Legal Department.

If you are a California resident, as of January 1, 2020, you have the following additional rights under the California Consumer Privacy Act (CCPA):

  • You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties with whom we share such information.
  • You have the right to request information about our disclosure for business purposes of your personal information to third parties.
  • You have the right to request the deletion of your personal information collected or maintained by us. However, please note that California law permits us to retain certain categories of personal information for numerous purposes, including to complete a transaction, to perform a contract between you and one of our dealerships, and to comply with legal obligations such as record retention requirements.
  • You have the right not to be discriminated against for exercising any of the privacy rights conferred by the CCPA.

Making Requests and Exercising Your CCPA Rights

You or your authorized agent can make requests and exercise the CCPA rights listed above by visiting our CCPA Online Request Portal or calling our toll-free number at (888) 698-8261.

You may use an authorized agent to submit CCPA requests on your behalf by providing us with either (i) a document signed by both you and the agent that clearly gives the agent the authority to act on your behalf, or (ii) a valid power of attorney pursuant to California Probate Code sections 4000 to 4465.

Process for Verifying Requests

If you use our online CCPA Online Request Portal, you will be asked a series of questions to help us determine what information, if any, our business has collected and maintained on you. This may include questions that ask for your personal information, including, but not limited to, phone number, email address, first and last name, date of birth, vehicle identification number (VIN), and the last four digits of your social security number. You will also need to verify your identity. Depending on the sensitivity of the request, this may include one or more of the following verification methods: (i) email verification, (ii) phone number validation, (iii) SMS and text verification and (iv) government-issued identification verification and selfie/facial recognition.

We will attempt to respond to a verified request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Any disclosures we provide will only cover the 12-month period preceding the verified request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests where you are seeking direct access to your personal information, we will upload, in a readily useable format, the applicable information to a secure portal where you can download the information at your convenience. For your security, your access to the portal and any information contained therein will expire in the time period specified in our initial response.
Collection of Personal Information

For details regarding the personal information that Galpin has collected in the preceding twelve (12) months please reference the following table:

Category Collected

Examples

Categories of sources (entities) from which information was collected

Categories of third parties with whom information was shared or disclosed

Identifiers Real name, postal address, email address, phone number, internet protocol (IP) address, Social Security Number, and Vehicle Identification Number (VIN) 1.     Online vehicle subscription services
2.     Online automobile lead providers
3.     Vehicle manufacturers
4.     Government entities (e.g., DMV)
5.     Credit reporting agencies
6.     Online food delivery services
7.     Online vehicle service financing companies
8.     Advertising and marketing agencies
1.     Service providers
2.     Vehicle manufacturers
3.     Financial institutions
4.     Credit reporting agencies
5.     Governmental agencies
Categories of personal information under Cal. Civ. Code section 1798.80(e) Signatures, bank account number, insurance policy numbers, and credit/debit card numbers 1.     Payment processing companies 1.     Service providers
2.     Vehicle manufacturers
3.     Financial institutions
4.     Credit reporting agencies
5.     Governmental agencies
Commercial Information Products purchased or considered, and other purchasing or consuming histories or tendencies 1.     Online vehicle subscription services
2.     Online automobile lead providers
3.     Vehicle manufacturers
4.     Government entities (e.g., DMV)
5.     Credit reporting agencies
6.     Online food delivery services
7.     Vehicle repair financing companies
8.     Advertising and marketing companies
1.     Service providers
2.     Vehicle manufacturers
3.     Financial institutions
4.     Governmental agencies
Characteristics of protected classifications under California or federal law Gender, veteran/military status, and date of birth 1.     Online vehicle subscription services
2.     Online automobile lead providers
3.     Vehicle manufacturers
4.     Credit reporting agencies
5.     Vehicle repair financing companies
1.     Service providers
2.     Vehicle manufacturers
3.     Financial institutions
4.     Credit reporting agencies
5.     Governmental agencies
Biometric Information Fingerprint N/A 1.     Governmental agencies*
Internet or other electronic network activity information Information regarding your interaction with a Galpin website 1.     Online website and hosting providers 2.     Service providers
Audio information Recorded calls and voice messages N/A 1.     Service providers
Professional or employment-related information Occupation, monthly income, and employer information 1.     Online vehicle subscription services
2.     Online automobile lead providers
3.     Vehicle manufacturers
4.     Credit reporting agencies
5.     Vehicle repair financing companies
1.     Service providers
2.     Financial institutions
3.     Credit reporting agencies
4.     Governmental agencies
Education information Highest degree of education, diplomas, and transcripts 1.     Online automobile lead providers
2.     Vehicle manufacturers
1.     Service providers
2.     Vehicle manufacturers
3.     Financial institutions
Inferences drawn from other personal information Inferences drawn from collecting data on your interaction with a Galpin website in order to create a profile reflecting your vehicle preferences 1.     Online automobile lead providers
2.     Vehicle manufacturers
1.     Service providers
2.     Vehicle manufacturers

*Disclosed only in the event that it is determined fraud, identity theft, or another crime has occurred in connection with a transaction.

To view (i) the business or commercial purposes for which the above categories of information were collected, and (ii) the point where that information is collected by Galpin, please view our Notice of Collection of Personal Information.

Sales and Disclosures of Personal Information

For details regarding whether Galpin has (i) sold any personal information or (ii) disclosed personal information to third parties for a business purpose in the preceding twelve (12) months, please reference the following table:

Category of Personal Information

Sold?

Disclosed?

A.     Identifiers. No

Yes

B.     Categories of personal information under Cal. Civ. Code section 1798.80(e) No Yes
C.     Protected classification characteristics under California or federal law. No Yes
D.     Commercial information. No Yes
E.     Biometric information. No Yes
F.     Internet or other similar network activity. No Yes
G.    Geolocation data. No No
H.     Sensory data. No No
I.       Professional or employment-related information. No Yes
J.      Education information. No Yes
K.     Inferences drawn from other personal information. No Yes

Note that Galpin does NOT collect or sell any personal information from minors.

Contact for More Information

If you have any questions or concerns about our privacy policies and practices, please email privacy@galpin.com or call our toll-free number at (888) 698-8261.

SECTION 4 – FINANCIAL PRIVACY NOTICE

FACTS
WHAT DO THE GALPIN AUTO DEALERSHIPS DO WITH YOUR PERSONAL INFORMATION?

Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and income
  • Credit history and credit scores
  • Employment information and checking account information

When you are no longer our customer, we continue to share your information as described in this notice.

How?
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons the Galpin auto dealerships choose to share; and whether you can limit this sharing.

Reasons we can share your personal information
Do the Galpin auto dealerships share? Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
 

For our marketing purposes—
to offer our products and services to you
Yes No
For joint marketing with other financial companies—
Yes No
 

For our affiliates’ everyday business purposes— information about your transactions and experiences
Yes No
 

For our affiliates’ everyday business purposes— information about your creditworthiness
No We do not share
 

For nonaffiliates to market to you
No We do not share

Questions?
Call our customer service department toll-free at (800) 256-7137.

Who we are
Who is providing this notice?
This notice is being provided on behalf of the auto dealerships using the “Galpin” name, which include Galpin Motors, Inc., Galpin Volkswagen LLC, Galpin Jaguar Lincoln-Mercury, Inc., and Boeckmann Automotive, LLC (dba Galpin Honda), Boeckmann Autohaus, LLC (dba Porsche Santa Clarita).

What we do
How do the Galpin auto dealerships protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How do the Galpin auto dealerships collect my personal information?

We collect your personal information, for example, when you

  • Apply for financing
  • Apply for a lease
  • Provide employment information
  • Give us your contact information
  • Show your driver’s license

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

Definitions
Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Our affiliates include auto dealerships and related businesses that use the “Galpin” name.
Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • The Galpin auto dealerships do not share with nonaffiliates so they can market to you.
Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Our joint marketing partners may include banks, credit unions, financial institutions or other lenders.